Return & Refund Policy

FIT APE, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the policy below to determine whether your order qualifies for a return, exchange, or refund.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

Be unused and unworn
Be in its original condition
Have all original tags and packaging attached
Not be washed, altered, damaged, or visibly worn
Include proof of purchase or order information

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For health, safety, and hygiene reasons, certain products may not be eligible for return once opened or used.

Non-returnable items may include:

Opened or used supplements
Food or nutrition products
Used gym accessories
Personalized or customized products
Gift cards
Clearance or final-sale items
Digital products or downloadable content

If you are unsure whether an item qualifies for a return, contact us before sending it back.

3. How to Request a Return

To request a return, contact us at:

Email: info@getfitape.com

Please include:

Your full name
Order number
Item(s) you would like to return
Reason for the return
Photos, if the item is damaged or incorrect

Our team will review your request and provide return instructions if your request is approved.

Please do not send products back before receiving return instructions from our team.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

5. Exchanges

If you received the wrong size or an eligible product needs to be exchanged, contact us at info@getfitape.com.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another available option or issue a refund where applicable.

6. Damaged, Defective, or Incorrect Items

We carefully inspect orders before shipment, but mistakes or damage can occasionally occur.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing from your order

Please contact us within 7 days of delivery at info@getfitape.com.

Include your order number and clear photographs of the product and packaging. We will review the issue and work with you toward an appropriate resolution.

7. Return Shipping

Unless the return is due to an error, defective product, or incorrect item sent by FIT APE, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning an item. FIT APE is not responsible for returns lost in transit.

8. Late or Missing Refunds

If your refund has been approved but you have not received it, first check your bank or payment account.

If you still cannot locate the refund after the applicable processing period, contact your payment provider. You can also contact us at info@getfitape.com, and we'll be happy to assist.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be accommodated once an order has been processed, shipped, or fulfilled.

10. Final Sale Items

Products clearly marked Final Sale or Non-Returnable are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or incorrect.