Shipping Policy

FIT APE, we want your order to arrive safely, accurately, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through the FIT APE website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, promotions, holidays, or periods of high demand, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Typical delivery estimates are:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

These estimates begin after your order has been processed and shipped. Delivery times are estimates and are not guaranteed.

3. International Shipping

FIT APE may offer international shipping to selected countries.

International delivery times vary depending on the destination, shipping method, customs processing, and local carrier.

Customers are responsible for ensuring that their shipping address is complete and accurate.

4. Shipping Costs

Shipping costs are calculated based on factors such as:

Delivery destination
Package size and weight
Products ordered
Shipping method
Applicable promotions

The available shipping options and costs will be displayed during checkout before you complete your purchase.

Free standard shipping applies to US orders over $75.

5. Order Tracking

Once your order has shipped, you may receive a tracking number by email.

You can use the tracking information provided by the carrier to monitor your package.

Please allow some time for tracking information to update after the shipping label has been created.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect address after placing your order, contact us immediately at:

info@getfitape.com

We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after processing has started.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

7. Delayed Orders

Although we work to process orders quickly, delays can occasionally occur due to circumstances outside our control, including:

Severe weather
Carrier delays
Customs processing
Holidays
High shipping volumes
Incorrect addresses
Transportation disruptions
Other unforeseen circumstances

If your package appears significantly delayed, please contact us at info@getfitape.com with your order number.

8. Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, FIT APE is generally not responsible for packages that are lost or stolen after delivery.

Before contacting us, please check:

Your front door or mailbox
Building reception or mailroom
Nearby delivery areas
With household members or neighbors
The carrier's tracking information

If you believe your package has been lost in transit, contact us at info@getfitape.com so we can help determine the next steps.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Send an email to info@getfitape.com with:

Your order number
Photos of the damaged package
Photos of the damaged product
A brief description of the issue

Our team will review the situation and work with you toward an appropriate resolution.

10. Multiple Products in One Order

If your order contains multiple products, items may occasionally be shipped separately depending on inventory, fulfillment location, or product availability.

If your products arrive in separate packages, you may receive separate tracking information.

11. Custom & Made-to-Order Items

Personalized and made-to-order products — including the FIT APE Recovery Slide and any item branded or printed to order — are produced individually for you after the order is placed.

These items typically require 2–3 weeks for production before they ship. The standard shipping times in Section 2 then apply once the item leaves our production partner.

Made-to-order items may ship separately from in-stock apparel and supplements, and you may receive separate tracking numbers.

Because each custom item is made specifically for you, personalized items are final sale and cannot be returned or exchanged except in the case of a defect or an error on our part. See our Return & Refund Policy for details.

12. Supplements & Special Products

Certain products, including supplements or other specialized items, may have shipping restrictions depending on the destination.

International customers may be responsible for customs requirements, import restrictions, duties, taxes, or other charges imposed by their local authorities.

FIT APE cannot guarantee that every product can be imported into every country.

13. Customs, Duties & Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on your destination.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

14. Shipping Restrictions

Some products may not be available for shipment to certain locations due to carrier restrictions, legal requirements, customs regulations, or product-specific limitations.

If we are unable to ship an item to your location, we may contact you regarding available options.